Contact us

General enquiries about edoc

Or  contact your national customer support service at the:

Environment Agency

Tel: 03708 506 506 (Mon to Fri, 8am to 6pm)

Cyfoeth Naturiol Cymru/Natural Resources Wales

Tel: 0300 065 3000 (Mon to Fri, 8am to 6pm)

Northern Ireland Environment Agency (NIEA)

Tel: 028 9056 9360 (Duty of care helpline NI)

Scottish Environment Protection Agency (SEPA)

Find the telephone number for your local SEPA office

Technical service desk

For help and advice on using the system, please try one of the contact methods above. For technical problems and faults only:

Tel: 01225 475 124

Details of UK call charges can be found on the GOV.UK website.


We will aim to resolve enquiries promptly. In the event you are not satisfied, please see our formal complaints procedure.